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Frequently asked questions

What is CBT?

CBT is an abbreviation of Cognitive Behavioral Therapy which is one of the most evidence-based and widely used therapeutic approaches in the world.

Verywell Mind defines it as:

Cognitive-behavioral therapy (CBT) is a type of psychotherapeutic treatment that helps people learn how to identify and change destructive or disturbing thought patterns that have a negative influence on behavior and emotions.”

So basically CBT is a way to change negative thoughts that contribute to and worsen emotional difficulties as e.g. depression, anxiety and stress. Automatic negative thoughts can have a detrimental influence on your mood and therefore CBT focuses on identifying these thoughts, challenging them and replacing them with more objective and realistic thoughts.

How do I get in contact with you?

We would love to hear from you! So you are always more than welcome to catch us on the following email: hello@getaya.io 

And please don’t hesitate, no matter if you want to tell us some good or bad stuff – or just want to send us a GIF that makes us laugh.

How do I change my name?

Luckily it is not that difficult 🙂 Just follow the guide below. And if we have written it in a way that doesn’t make sense, then feel free to reach out to us and tell – then we will love to help you out.

Step 1: Go to the main menu

Step 2: Choose “Change your name”

Step 3: Change and update to the name you want – remember to save

NB! Before you are able to do this, you’ll need to go through the first conversation with Aya.

What is Aya?

Aya is your online friend that coaches and challenges your way of thinking, so you can be the best version of yourself. She is constantly improved by our team of psychologists and our AI – so every time you interact with Aya, she gets better.

Our psychologists are also teaching Aya many of the best tools out there to help you become the most awesome version of yourself and coach you through life. If she feels you are a bit tense, then maybe she suggests and guides you through a breathing exercise, and so on.

But YOU are the decision-maker here, Aya suggests what could help you move forward in the given situation. In Aya’s quest to help you feel better and function as good as you possibly can – she’ll show you a bunch of different helpful tools. Explore these with Aya and discover the ones that help you 🙂 

Speaking about what Aya is, it is also important to state what Aya is NOT. Aya is not a substitution of the good old in-person relationship or psychologists. It’s more like an addition in between.

How does it work?

Aya helps you track your daily mood and learn more about yourself. Aya asks you how you’re doing in the brief daily conversations. By checking in with you every day, you’ll not only be able to find patterns in your mood and map out the things that make you feel good – and not so good. You’ll also get useful and relevant therapeutic tools that can help you function as good as you possibly can in the given situation you’re currently in.

How can I use it?

You can chat with Aya whenever you feel like it. The brief conversations and the Tool Menu makes it easy for you to hit the “mental gym” in your everyday life. Aya will also reach out to you every once in a while to hear about your day and how you’re feeling. 

When will I see benefits?

Some people will immediately feel the benefits from chatting with Aya. Even the first chat can give you a sense of care and support that you’ll need to cope with negativity and make positivity louder here and now. But the long term benefits of chatting with Aya is typically related to the time and energy you spend on learning about the science of well-being and practising the simple tools in your daily life.

How can I give feedback?

Just email us on hello@getaya.io – actually we would love to get your feedback. It’s the only way we can get better. So don’t hold back and shoot us your feedback no matter if it is positive or negative (but we would love it to be constructive, so we can do something about it though).

But! We would also looove to get your feedback by rating our app in the App Store or sharing it with your friends 🙏

How do I delete my data?

Wanna use your right to be forgotten and delete your data? No problemo. If you just email us  to hello@getaya.io with the subject “Data deletion request”, we will take care of everything and completely delete ALL your data.

How do I stop Aya from messaging me?

Don’t wanna hear from Aya anymore? Truly sad, but totally fair!

For iOS users: Go to Settings → Notifications and select the app and make sure that “Allow notifications” is off.

For Android users: Go to Settings → Apps & Notifications → Notifications → App Notifications → Choose Aya → Turn off notifications

How to set up daily reminders?

Wanna be sure you get the daily reminders? We gotcha!

If you are an iOS user: Go to Settings → Notifications, select the app and make sure that “Allow Notifications” is on.

If you are an Android user: Go to Settings → Apps &  Notifications → Notifications → App Notifications → Choose Aya → Turn on notifications

Is Aya a replacement for a therapist?

No, not at all. Aya can never replace the real human interaction with a therapist. Aya is solely an add-on to make you perform your best.

Where can I chat with Aya?

Once our beta version and app is ready, you can chat with Aya anywhere & anytime (as long as you have your phone with you).
Sign up for out app launch and get a free 1 year subscription by this link. 

Start chatting with me in 2 minutes. Literally

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hello@getaya.io

Terms & Conditions

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FAQ

hello@getaya.io

Hi, thank you for believing in me!

Please enter your first name and email to become my beta-tester!
I will reach out as soon as possible once I'm ready 😊  Thank you for being you ❤️

Thank you! I will let you know once my beta is ready :)

Hi, thank you for believing in me!

Please enter your first name and email to become my beta-tester!
I will reach out as soon as possible once I'm ready 😊  Thank you for being you ❤️

Thank you! I will let you know once my beta is ready :)